Is the service secure?

Yes. We use https via an SSL 2048 bit encryption end to end to ensure that any access to and from the system is as secure a it can be.

Where is the data stored?

The data that Refernet holds is held on the Refernet server in the UK. The entire data centre is built to TIA Tier 3 guidelines. The data centre is accredited with ISO27001 (a copy of the certificate is available upon request) & SSAE16 approvals. The data centre incorporates 10Gb resilient WAN with 4 separate suppliers and different ducts / routes and has 4Gb internet transit available.

How do you store our passwords?

Passwords are generated on the server using strings of 10 alpha numeric characters which are hashed using the SHA-1 Algorithm.

What type of data is to be transmitted?

Personal information relating to a specific case and case management information such as; notes and/or any pertinent document is both stored on the database server and transmitted via the service behind SSL. For a full data definition document please email us.

Does Refernet support IP blocking?

Refernet is actively looking at providing a blacklist feature for Refernet Systems Administrators, where IPs can be blocked and unblocked as the System Admin sees fit.

https via an SSL 2048 bit encryption end to end

'Refernet has been invaluable in allowing us to provide a streamlined referral service for our clients. The ability to track referrals is excellent and the reporting mechanisms ideal for our work with funders'

Stephanie McAllister, Citizens Advice Luton

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